Your privacy is our top priority at Criex. This page clearly explains how your data is collected, stored, and protected whenever you use our platform.
We believe in actions, not words — when it comes to protecting your data.
At Criex, all your data is encrypted to the same standard as banking systems. Every connection is secured so no one can intercept your information in transit.
Criex never sells your personal data to any third party. Your data belongs to you alone.
Documents submitted during KYC verification are stored in an encrypted vault. Only authorised personnel have access.
Your data is never kept longer than necessary. Once your account is deleted, all data is permanently removed after the designated period.
Your data is used only for specific purposes. It is never used for marketing without your consent.
At Criex, you can view, correct, and request deletion of your own data at any time.
Criex ("we", "our") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") applies to all users ("you", "your") of the criex.top website and its services.
By opening an account, playing games, placing bets, or using any service on Criex, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform for the first time.
Criex believes privacy is a fundamental right. Our entire business model is built on one principle — your data belongs to you; we are merely its custodians.
Criex collects only the data that is necessary — what helps us deliver our services properly. We never request excessive or unnecessary information.
| Data Type | Reason for collection | Mandatory? |
|---|---|---|
| Name & Contact | Account Management | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| ID document copy | KYC & Legal Obligations | Yes (for large withdrawals) |
| Payment Information | To process transactions | Yes |
| Device/IP information | Security & Fraud Prevention | Automatic |
| Gaming History | Service improvement and legal record-keeping | Automatic |
Criex uses your data only for specific, legitimate purposes. Data collected for one purpose is never used for another.
Criex never sells your data. However, limited information may be shared with trusted parties in specific circumstances.
Whenever data is shared with third parties, we ensure through contractual agreements that they adhere to the same privacy standards.
Criex uses cookies and similar technologies to enhance your browsing experience. These are stored as small files on your device.
Criex does not use cookies for cross-site tracking or behavioural advertising. Your browsing history and activity on other sites are never tracked.
Criex protects your data with industry-leading security technology. Our security team monitors systems around the clock.
Please keep in mind that no one can guarantee 100% security on the internet. In the event of any security breach, Criex will act swiftly and notify all affected users.
Criex does not retain your data longer than necessary. Each category of data has its own defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 5 years | Legal Obligations |
| Transaction records | 7 years | Financial Rules |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Support conversations | 3 years | Dispute Resolution |
| Log files (IP address, etc.) | 1 year | Security Monitoring |
| Marketing Preferences | Until opt-out | Based on your preferences |
Once the designated retention period has ended, your data is securely deleted or anonymised. Criex follows an automated policy for data collection and deletion.
Criex believes you have full rights over your own data. Under international privacy laws, you are entitled to the following rights:
You can request to see all the information we hold about you at any time.
If any of your information is incorrect, you can request a correction and we will fix it promptly.
You may request deletion of your data unless a legal obligation requires us to retain it.
You may request that we restrict how your data is used for specific purposes.
You may request a copy of your data in a standard, portable format.
You may object to the use of your data for specific purposes.
Criex strictly prohibits providing services to minors. Our platform is intended for users aged 18 and above only.
If a minor is found to have created an account using false information, that account will be immediately closed and all associated data will be deleted.
If you are aware that a child or minor is using Criex, please notify our support team immediately.
Criex may update this Privacy Policy from time to time — due to new legal obligations, technological changes, or service improvements.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may close your account.
For any questions about our Privacy Policy, please reach out to our support team. We are always committed to full transparency.
Criex is always with you — our commitment to protecting your data is unwavering.